1. Information we collect
When you place an order, create an account, contact us, or use our site, we may collect various categories of personal information.
These may include:
- your first and last name;
- your email address and phone number;
- your billing and shipping addresses;
- information about your orders and returns;
- information needed to process your payment;
- messages and requests you send us;
- information associated with your customer account, if you create one.
Some information may also be collected automatically as you browse the site, such as your IP address, the type of device and browser you use, the pages you visit, your interactions with the site, and certain information from cookies or similar technologies.
2. Why we use your information
We use your personal information when necessary to:
- process and ship your orders;
- manage payments, returns, and refunds;
- create and manage your customer account;
- respond to your requests;
- keep track of your order;
- prevent fraud and keep the site secure;
- meet our legal and accounting obligations;
- improve how the site works and performs;
- send you marketing communications when you have agreed to receive them or when permitted by law.
Depending on the processing involved, our legal bases may include fulfilling your order, complying with a legal obligation, our legitimate interests, or your consent.
3. Cookies and similar technologies
Our site uses cookies and similar technologies to function and, depending on your choices, to measure site usage or enable certain advertising features.
Some cookies are strictly necessary, for example, to remember the contents of your cart, keep payments secure, or allow you to use your account. Others may be used for analytics, personalization, or advertising.
Where required by law, nonessential cookies are used only with your consent.
You can change your choices or withdraw your consent at any time through the privacy settings on the site.
You can also use the Your Privacy Choices page to manage certain uses of your information.
4. Sharing your information
Your information may be shared when necessary to operate the site or fulfill your order.
This may include sharing with:
- payment providers;
- carriers and delivery services;
- technical service providers needed to operate the site;
- messaging or communication services;
- the analytics or advertising tools we use, where you have given your consent.
These providers have access only to the information needed to deliver their services.
We may also disclose certain information when required by law or when necessary to protect our rights, prevent fraud, or keep the site secure.
5. Sale and sharing for advertising purposes
We do not sell your personal information for money.
However, some laws define "sale" or "sharing" more broadly and may include certain transfers of information used for targeted advertising.
Where these rules apply, you can opt out of these uses through the Your Privacy Choices page or through the mechanisms available in your browser, where recognized by applicable law.
6. Data retention
We keep your information only for as long as necessary for the purposes for which it was collected.
Some information may be kept longer when necessary to meet a legal, accounting, or tax obligation, handle a dispute, or defend our rights.
Information is not kept indefinitely. How long we retain it depends on its nature and how it is used.
7. Data security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, misuse, or disclosure.
However, no system for transmitting or storing electronic information can guarantee absolute security.
8. Your rights
Depending on where you live and the laws that apply, you may have the right to:
- access the personal information we hold about you;
- request that it be corrected;
- request that it be deleted where provided by law;
- object to certain processing;
- request restrictions on certain processing;
- withdraw your consent where processing is based on it;
- request the portability of certain information;
- unsubscribe from marketing communications;
- opt out of the sale or sharing of your information for targeted advertising, where provided by law.
To exercise your rights, you can contact us through our Contact page.
9. External services and links
Our site may contain links to websites or services operated by other parties.
When you leave our site or use a service provided by another party, its own terms and privacy policies may apply. We encourage you to review them directly.
10. Children's information
The Sonant website is intended for a general audience and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.
11. Changes to this policy
This policy may be updated to reflect changes in our practices, services, or legal obligations.
The date of the latest update is shown on this page.
12. Contact us
If you have any questions about this policy or the use of your personal information, you can contact us through our Contact page.